If this issue persists after you restart the computer, please ping-check app1.drivereasy.com and send the screenshot of the ping result to us via the Driver Easy feedback tool. Here is how to do it:
1) On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Type cmd and press Enter to open Command Prompt .
2) On your keyboard, type ping app1.drivereasy.com and press Enter .
3) Take a screenshot like the following for us.
Next, send the screenshot to us via Driver Easy. Here’s how to do it:
1) In Driver Easy, click the Feedback button .
2) Fill in the form. Please tell us what problem(s) you’re having with Driver Easy and what you did before and after the problem in detail . If you got any error message, a screenshot of the error would be greatly appreciated. You can click Attach file to upload the screenshot.
3) Click Submit ticket to send your feedback to us.
